COMPANY
INFORMATION:
PIŠEK - Vitli KRPAN d. o. o.
Jazbina 9a
3240 Šmarje pri Jelšah
Slovenia
Tax ID No.: SI15856747
Registration no.: 3313522000
BA No.: SI56 0400 1004 9695 805
Telefon: 03 819 00 90
E-mail: fan-shop@vitli-krpan.com
TERMS AND CONDITIONS
The general terms and
conditions of the online KRPAN Fan-Shop, www.vitli-krpan.com/en/fan-shop, have been drafted in line with the Consumer Protection Act
(ZVPot), Personal Data Protection Act (ZVOP-1), and the Electronic
Communications Act (ZEKom-1). The online KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop (hereinafter also “Shop”), is
managed by the company PIŠEK - Vitli KRPAN d.o.o., Jazbina 9a, 3240 Šmarje pri
Jelšah, which is also the provider of e-commerce services (hereinafter also
“Seller”).
The general terms and
conditions define the performance of the online shop, www.vitli-krpan.com/en/fan-shop, the rights and obligations of the
User (Buyer) and store (Seller), and govern the business relationship between
PIŠEK - Vitli KRPAN d.o.o. and the Buyer. The User
(Buyer) is bound by the general terms and conditions applicable at the moment
of the purchase (submission of an online order). At every submission of an
order, the User (Buyer) shall be specifically notified about the general
terms and conditions, and will need to confirm their familiarity with the
terms and conditions.
USERS
After the registration
in the online shop, www.vitli-krpan.com/en/fan-shop has been confirmed, the User shall be
granted the right to purchase items in the online shop, www.vitli-krpan.com/en/fan-shop.
After registering in
the online shop, www.vitli-krpan.com/en/fan-shop, the visitor shall be granted a
username (the same as their e-mail) and a password. The username and password
unequivocally define and link the member of www.vitli-krpan.com/en/fan-shop with the entered data.
DATA CONFIDENTIALITY
At PIŠEK - Vitli KRPAN
d.o.o. and in our online store, www.vitli-krpan.com/en/fan-shop, we respect your privacy and protect
your data. We operate in line with the Personal Data Protection Act (ZVOP-1)
and the General Data Protection Regulation (GDPR).
Your
personal data, its collection, and usage are defined in the Personal Data Protection Policy.
ORDERING - CONCLUDING
CONTRACTS REMOTELY
The sale/purchase
agreement between the Seller, the online shop, KRPAN Fan-Shop, www.vitli-krpan.com/en/fan-shop, and the User (Buyer), is considered
concluded in the online shop, www.vitli-krpan.com/en/fan-shop, the moment when www.vitli-krpan.com/en/fan-shop submits to the Buyer an electronic message
regarding the status of their order (titled: KRPAN - Fan-Shop - Order
notification).
As of that moment, all
prices and other terms and conditions are fixed, and apply to www.vitli-krpan.com/en/fan-shop and to the Buyer. The Buyer is the
person with the data that was provided during the submission of the order.
Subsequent editing of the Buyer data is not possible. Sale/purchase agreements
are concluded in the Slovenian language.
The sale/purchase
agreement (i.e. the electronic message containing the order status) is stored
in electronic form on the server of www.vitli-krpan.com/en/fan-shop.
ACCESSIBILITY, CONTRACT
VALIDITY, and PRICES
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop undertakes to provide the following
information to the Buyer prior to the binding of the offer:
- company information of www.vitli-krpan.com/en/fan-shop (company name and address, registration number)
- contact information that allows the User quick and efficient communication (e-mail, phone)
- essential features of the items and the date of validity of the information
- accessibility of the items (each item offered on the website should be delivered within a reasonable time period)
- delivery terms and conditions (and the delivery method, place, and deadline)
- prices which need to be clearly and unambiguously determined, with a note whether they already include taxes and transport costs and other duties, as well as the validity period of the information provided
- the payment and delivery or fulfilment method, and the validity period of the information provided
- validity period of the offer
- the period within which the Buyer may withdraw from the contract, and the terms and conditions thereof (the description of the right to withdraw in line with Article 43 of ZVPot; if the consumer does not have the right to withdraw in line with Art. 43 of ZVPot, then the consumer needs to be specifically notified)
- clarification of the complaint process, including all the information of the contact person or contact point.
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop, as the service provider, does not
guarantee the correctness or completeness of the information on the website,
nor does it guarantee the correctness and completeness of the text or photographic
materials. The photographs and the actual appearance of the product may differ.
PRICES
Price
Price is the price
under which each item is being sold. All prices in the online shop are in euros
and include VAT (Value Added Tax). Prices listed on the website do not include
postal charges. The prices are valid as
of the moment of the order submission and have no pre-determined validity,
except when there is a sale where the validity of the offer is specifically
marked. Prices also apply in
the event of payments made on the basis of the above payment methods and terms
and conditions.
We at KRPAN Fan-Shop, www.vitli-krpan.com/en/fan-shop, strive to make the information listed
on the website as accurate and up-to-date as possible. However, the properties
of items, delivery dates, and prices are changing constantly, which is why we
may not always correct the information on the website at the moment of the
change. In such an event, we notify the Buyer of the change and allow the
cancellation or replacement of the ordered product.
Discounts, promotional
codes, etc., may not be combined.
THE
RIGHT TO WITHDRAW FROM THE CONTRACT, RETURN OF GOODS/REIMBURSEMENT OF THE
PAYMENT AND EXCHANGE OF GOODS
The consumer’s
right to withdraw from the contract
The consumer (Buyer)
(applies exclusively to natural persons who receive an item for purposes not
related to their gainful activity) has the right to communicate to the Seller,
within 14 days from receiving the items,
that they are withdrawing from the contract, without having to provide a reason
for their decision. The deadline begins on the day following the receipt of the
items.
The consumer (Buyer)
must communicate their intent to withdraw from the contract to the e-mail of
the Seller: fan-shop@vitli-krpan.com.
The withdrawal form is
available to users here.
In the event of a
withdrawal from the contract, the consumer (Buyer) must return the purchased
items or send them via post to: PIŠEK - Vitli KRPAN d.o.o., Jazbina 9a, 3240
Šmarje pri Jelšah.
If items are returned
to the company within the withdrawal period, then this shall be construed as a
withdrawal from the contract.
The consumer (Buyer)
must return the item to the Seller undamaged and in the purchased quantity,
unless the item is destroyed, defective, lost, or its quantity has been reduced
through no fault of the consumer (Buyer). The consumer (Buyer) must not use the
items unrestrictedly until the withdrawal of the contract. The consumer (Buyer)
may inspect and try out the items in the scope as is necessary to determine
their actual state. The consumer (Buyer) is responsible for the depreciation in
the value of the goods if the depreciation occurred due to actions that were
not necessary to determine the nature, characteristics, and operation of the
goods.
The only cost that the
consumer (Buyer) must pay regarding the withdrawal from the contract is the
cost of returning the items (which is charged as per the pricelist of the
courier service, and depends on whether it is a shipment/package/cargo). The
item needs to be returned to the Seller within 30 days following the submitted
message on the withdrawal from the contract (purchase).
When an item was
delivered to the home at a contract that was concluded outside the business
premises, the Seller shall collect such an item at its own expense, if the item
could not have been returned in the usual way due to its nature.
The consumer (Buyer)
does not have the right to withdraw from contracts related to an item that was
made as per the exact instructions of the consumer (Buyer) and adjusted to
their personal needs.
Reimbursement of
payments will be made as soon as possible, but no later than within 14 days
following the receipt of the message on the withdrawal from the contract. The
company shall reimburse the consumer (Buyer) all payments via the same payment
method that was used by the consumer (the most common payment method is payment
by bank transfer), unless the consumer (Buyer) specifically requests another
payment method and if the consumer (Buyer) shall not incur any costs as a
result. Cash refunds are not possible!
When withdrawing from a
contract where a bonus, discount code, or promotional code has been used, such
assets shall be considered as a discount and will not be reimbursed to the
user. The consumer (Buyer) may only be refunded the amount that was paid. Gift
cards are considered as a payment method when withdrawing from the contract,
and are given back to the consumer (Buyer) as gift cards, while the amount that
was paid is returned to the consumer (Buyer).
The right to
reimbursement, warranties, quality defects, and incorrectly performed services
are all governed in detail by the provisions of the Consumer Protection Act (unofficial consolidated text).
Exchange
of goods
The consumer (Buyer)
has the right to communicate to the company in writing within 14 days following
the receipt of the package and via the attached form for the exchange of goods,
that the goods are not to their liking and that they wish to exchange them for
other goods. The form can be submitted via e-mail to fan-shop@vitli-krpan.com or to the address of the company. The consumer (Buyer) must then return the
goods to the company within 30 days following the written message, whereby the
consumer shall cover any direct costs of the return of the goods. The products
must not be worn or damaged, and they must be in their original packaging. A
copy of the invoice must be attached. The costs of the return of the goods
shall be covered by the consumer (Buyer). The costs of sending the new goods
shall be covered by the Seller www.vitli-krpan.com/en/fan-shop. If the Seller cannot deliver the exchanged goods within 15
days following the receipt of the unsuitable goods, then the Seller shall make
a full refund.
The
return/exchange process
- The returned goods must be accompanied by the Form for the withdrawal from the contract, and a copy of the invoice
- The address for returning the goods is: PIŠEK - Vitli KRPAN d.o.o., Jazbina 9a, 3240 Šmarje pri Jelšah;
- We recommend that you use a courier service that offers the tracking of packages. Goods must be properly prepared for transport in order for the goods to arrive undamaged.
- The sending costs are always covered by the sender.
- We do not accept cash on delivery packages.
- Click HERE to print the form.
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QUALITY DEFECT
What is a quality
defect? When:
- the item does not have the properties that are required for its normal usage or trade
- the item does not have the properties that are required for the special use for which the Buyer purchased the item, and was known, or should have been known, to the Seller
- the item does not have the properties and qualities that were explicitly or silently agreed or prescribed
- the Seller handed over an item that does not match the sample or model, unless the sample or model was shown only as a notice
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How to determine the
suitability of an item?
The suitability of an
item for its normal usage is checked with another flawless item of the same
type, as well as with the statements of the producer or statements on the item
itself.
How to report a quality
defect?
The Buyer must inform
us of a possible quality defect and provide an exact description thereof within
the legally prescribed deadline, while also allowing us to inspect the item.
The form for reporting a quality defect can be found here.
The right to claim a
quality defect on an item is governed in detail by the provisions of the Consumer Protection Act.
PAYMENT METHODS
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop allows the following payment
methods:
1. Pro forma invoice: By transferring money to the account indicated on the
offer/pro forma invoice*
2. Credit card (MasterCard® and Visa)*
*
After payment is received via the offer/pro forma invoice, the order is then
moved forward to the processing stage.
DELIVERY
Delivery
means and costs, and order processing
Delivery is free* for
all orders exceeding EUR 120.00, except for special deliveries. Packages for the company
PIŠEK – Vitli KRPAN d.o.o. are delivered by Global Express in the EU area.
Delivery
period
Goods in stock will be
sent to your address within 3-8 business days; goods not in stock will usually
be sent within 8-15 days.
Delivery
cost
Table of delivery
costs:
- Delivery of orders with
Global Express up to EUR
120.00: As per the pricelist
- Delivery of orders over
EUR
120.00*: Free of
charge
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Note: Deliveries to countries
outside the EU are carried out by Global Express; postal costs depend on the
weight and order amount:
Delivery
periods
We will notify you of
longer delivery periods via e-mail. If the longer delivery period does not suit
you, then you may write to us and we will remove the item from the order or
replace it with another.
ORDERING
How
can I order products in the online shop, KRPAN Fan-Shop, www.vitli-krpan.com/en/fan-shop?
You must first add the
products from our store to the shopping cart and then continue to register. You
may search for products by their categories, which are listed in the upper row.
Use filters for easier sorting, also located above.
All products that are
shown are in stock and ready for delivery. When you find a product that suits
your needs, click the button “Add to Cart”. You may add multiple
products into the shopping cart and also remove them easily.
1. Step:
Editing the shopping cart
In this step, you can
remove items from the cart that you do not wish to order by clicking on “X”.
You can also change the quantity of the desired products in the box “QUANTITY
-/+”. When the shopping cart
has been sorted, you may continue with the order by clicking on “TO
REGISTER” in the lower right part of the shopping cart screen.
2. Step:
Entering delivery information and choosing the payment method
If you have not logged
in to the online store yet, the website will redirect you to the Login page. Here, you can choose “LOGIN”(if you have already registered yourself as a Buyer with your e-mail address
and password; if you have forgotten your password, click on “Did you forget
your password”). If you are a new user, you may register as a new user - click
on “CREATE NEW ACCOUNT”. You can register by filling out all the
sections marked with an asterisk in “Address for invoice”. Enter the information
required for the invoice and delivery. When you sign in,
choose “Delivery method” and then “Payment method”. When you have chosen everything,
click the button “ORDER OVERVIEW” in the lower right part of the
shopping cart screen.
3. Step:
Overview and confirmation of the order and payment
Here, you can re-check
the ordered items, information required for the invoice, delivery information,
the payment method, and the delivery method. The website will warn you again:
“The order has not been submitted yet. Please re-check all of the information
provided, then click on Submit order to submit your order.” If all the information
is correct, click the button “SUBMIT ORDER” in the lower right part of
the shopping cart screen.
4. Step:
Conclusion of the order
You have successfully
submitted your order. The website displays the following message:
“The order has been
successfully completed. You will receive the order confirmation e-mail shortly.
Please pay the full amount to the following bank account: SI56 0510 0801 4236
488 (Nova KBM d.d. - Abanka, d.d., BIC:ABANSI2X). Please provide the following
order reference: #. Company information:
PIŠEK - Vitli KRPAN, d.o.o., Jazbina 9a, 3320 Šmarje pri Jelšah, Slovenia."
COMPLAINTS AND DISPUTES
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop respects the applicable legislation
on consumer protection. Users may submit their complaints via e-mail to fan-shop@vitli-krpan.com or via post to:
PIŠEK - Vitli KRPAN
d.o.o.
Jazbina 9a
3240 Šmarje pri Jelšah
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop must confirm to the user, within
five days, that they have received the complaint, and communicate the duration
of the complaint handling process. They must also provide regular updates to
the user regarding the process.
The online shop, KRPAN
Fan-Shop, www.vitli-krpan.com/en/fan-shop shall use its best endeavours to
resolve any possible disputes in a mutual manner, otherwise the resolution will
be made by the competent court in Celje.
Out-of-court
resolution of consumer disputes
In line with the legal norms,
the company PIŠEK - Vitli KRPAN d.o.o. does not recognise any out-of-court
contractors for resolving consumer disputes as competent for resolving any
consumer disputes of the consumer in line with the Out-of-Court Settlement of
Consumer Disputes Act.
The company PIŠEK –
Vitli KRPAN, d.o.o., which is the provider of goods and services via its online
store on the territory of RS, provides an electronic link on its website to the
platform for resolving consumer disputes (SRPS). The platform is available to
consumers here.
The order comes from
the Out-of-Court Settlement of Consumer Disputes Act, the Regulation (EU)
524/2013 of the European Parliament and of the Council on online dispute
resolution for consumer disputes, and amending Regulation (EC) No. 2006/2004
and Directive 2009/22/EC.
Jazbina, 24. 9. 2020
PIŠEK - Vitli KRPAN
d.o.o.